DOA (Death on Arrival)
+1 in tittle mean its free shrimp to customer to cover any DOA during transit. We are not refund for the extra shrimp we giving out for free to customer.
In the event of any animal dead on arrival, please follow these step to submit your claim:
- Take 3 clear pics of dead animals in the un-opened bag next to the shipping label.
- Send us a message with clear descriptions of what happened to the package to help us diagnose the problem.
- Allow us up to 24 hrs to process the claim.
- Once the claim is approved, a refund will be sent to you based on the number of shrimps
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